CSIO Tech Scorecard Update: Brokerage Scores Increase 6% Across Canada

(Toronto – May 15, 2018) The Centre for Study of Insurance Operations (CSIO) is pleased to announce that brokerage adoption of eight key technologies has risen by 6% across Canada, to a new high of 75%. This announcement kicks off the third year of CSIO’s Technology Scorecard, which compares brokerage adoption rates against provincial averages for the following technologies: eDocs, CSIOnet, eSignatures / Call Recording, TLS eMail Security, Brokerage Website, Mobile Website, SEO, and Social Media.

Notable statistics include:

• Brokerage adoption of mobile-optimized websites increased by 16% nationally (53% in 2016 compared to 69% in 2017)
• eDocs adoption increased by 7% nationally (70% in 2016 compared to 77% in 2017)
• eSignatures adoption increased by 6% nationally (5% in 2016 compared to 11% in 2017)

For overall adoption statistics by province, see the Broker Technology Adoption Dashboard.

“As this update demonstrates, the broker channel has made steady progress in adopting digital solutions since the initial scorecard assessment in early 2015,” notes Catherine Smola, President & CEO of CSIO. “With the recent addition of My Proof of Insurance eDelivery to the CSIO Tech Scorecard, brokerages can be confident that – if they have adopted all of these technologies – they have established a sound foundation of technology upon which to serve their customers as effectively as possible.”

To keep pace with an evolving landscape, the scorecard has been updated to include an additional technology for 2018: digital policy document delivery to consumers. CSIO’s My Proof of Insurance eDelivery solution, which is available to members at no additional cost, meets this new requirement for the scorecard.

CSIO will update the scorecard annually to reflect current adoption rates. Be sure to check the tool to see if your province has raised its brokerage average.

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About Centre for Study of Insurance Operations (CSIO)
CSIO is Canada’s industry technology association of property and casualty insurers, software providers and over 36,000 brokers. CSIO is committed to improving the consumer’s ease of doing business within the broker channel by overseeing the development, implementation and maintenance of technology standards and solutions such as eDocs, My Proof of Insurance eDelivery, and eSignatures. In addition, CSIO operates CSIOnet, a secure, industry-owned platform for the efficient exchange of policy information for the broker channel. CSIO maintains offices in Toronto and Montreal. For more information, visit www.csio.com.

For further information, please contact:

Michael Spiar | Broker Relations & Communications Specialist
110 Yonge Street, Suite 500 | Toronto, ON M5C 1T4
(416) 360-1773 x 2318 | 1 (800) 463-2746 x 2318
mspiar@csio.com | www.csio.com