1. Why did I receive an invoice from CSIO?

Your company subscribes to CSIOnet (a fast, secure network that enables the electronic transmission of insurance policy data and eDocs). The invoice you received is for the renewal of your CSIOnet account from June 1, 2024 to December 31, 2024.

The amount invoiced is:

  • CSIOnet fee per mailbox: $495.00


2. When will I receive the invoice for the 2024 CSIOnet mailbox fee and what will the new fee be?

You will receive a prorated 2024 invoice in May for the period of June 1, 2024 to December 31, 2024.

  • The prorated fee will be $495 plus tax per mailbox.


3. How do I change or update my billing information?

Please email billing@csio.com mentioning the CSIOnet Mailbox ID/s along with the change request. If you need an invoice updated, please include the invoice number.


4. How do I pay my CSIOnet invoice?

For your convenience, there are two methods by which you can pay your CSIOnet account.

Payment Options:

1. Credit Card
You may pay your account by Visa, MasterCard, Discover or ApplePay through the “Review and pay” button on your CSIOnet invoice.

2. Online Banking
You may pay your invoice via online banking through BMO, CIBC, Desjardins, RBC, Scotiabank or TD.


5. Can I pay my CSIOnet invoice through online banking?

Yes, you can pay your CSIOnet invoice via online banking. To add CSIO as a payee to your online banking account:

  1. Log in to your online banking account
  2. Select Pay Bills (or the equivalent)
  3. Select Add/Edit Payees (or the equivalent)
  4. In the payee search field, type “CSIO” or “Centre for Study of…”
  6. Enter the account number found on your CSIOnet invoice (e.g., BE1234A)
  7. Add CSIO as a new payee


6. Can I pay my CSIOnet invoice by Electronic Funds Transfer(EFT)?

At this time, we do not accept email money transfers.


7. Which browsers can I use to pay my CSIOnet invoice online?

The browsers that let you experience QuickBooks Payments at their best are Google Chrome, Safari and Firefox. If you are having difficulty viewing or using the online payment function, please try using one of the browsers listed.


8. Can I set up pre-authorized withdrawals from my account?

Pre-authorized withdrawals are not available at this time.


9. Can I call in to make a payment by credit card? 

No, CSIO does not accept payment information over the phone. CSIO does not keep any credit card or payment information on file.


10. How do I cancel this invoice?

To cancel a CSIOnet mailbox that is no longer needed, please send an email to helpdesk@csio.com clearly indicating the CSIOnet ID for the account to be cancelled and the effective date of cancellation.

The account cancellation process takes a maximum of three (3) business days and you will be notified once the account has been cancelled.


11. What time period does the CSIOnet mailbox invoice represent? 

The invoice represents seven months of service, beginning June 1, 2024 and ending December 31, 2024. In January 2025, you will be invoiced for the full year.


12. What program does CSIO use to send invoices?

CSIO uses Quickbooks Online to generate and send CSIOnet invoices. You will receive an email from Quickbooks online to view and pay your invoice. When you click the review and pay button you will be taken to a secure payment page. If you have any questions about the invoice please contact billing@csio.com.

13. Why is the billing cycle changing for the 2024 CSIOnet mailbox fee?

The CSIOnet annual billing cycle traditionally runs from June 1st to May 31st. This year, we have decided to amend the billing cycle to run from June 1, 2024, to December 31, 2024, which will reflect the prorated 2024 fee ($495) to help members prepare for the mailbox fee increase. This change will also ensure a smooth transition to the 2025 billing cycle, which will align with the full calendar year (January 1, 2025 to December 31, 2025).

14. What will be the CSIOnet mailbox fee in 2025?

The 2025 CSIOnet mailbox fee will be for a twelve-month period, from January 1 to December 31. A small inflationary increase will be applied to the $850 annual fee. The actual amount of the increase will be finalized by the CSIO Board, and we commit to communicating the fee in advance of the 2025 calendar year.