1. What will be the CSIOnet mailbox fee in 2026?

The 2026 CSIOnet mailbox fee will be: $884 plus applicable taxes per mailbox.

This fee will cover a twelve-month period from January 1 to December 31, 2026.

 

2. How do I change or update my billing information?

Please email billing@csio.com mentioning the CSIOnet Mailbox ID/s along with the change request. If you need an invoice updated, please include the invoice number.

 

3. How do I pay my CSIOnet invoice?

For your convenience, there are three options by which you can pay your CSIOnet account.

1. Online Banking
You may pay your invoice via online banking through BMO, CIBC, Desjardins, RBC, Scotiabank or TD. 

To add CSIO as a payee to your online banking account:

  1. Log in to your online banking account
  2. Select Pay Bills (or the equivalent)
  3. Select Add/Edit Payees (or the equivalent)
  4. In the payee search field, type “CSIO” or “Centre for Study of…”
  5. Select CENTRE FOR STUDY OF INSURANCE OPERATIONS
  6. Enter the account number found on your CSIOnet invoice (e.g., BE1234A)
  7. Add CSIO as a new payee

Please email billing@csio.com the confirmation number and bank name.

2. Credit Card
You may pay your account by Visa, MasterCard, Discover or ApplePay through the “Review and pay” button on your CSIOnet invoice.

3. Cheque
You can mail your cheque to:

CSIO
110 Yonge Street
Suite 500, Toronto, ON
M5C 1T4

Please indicate your CSIOnet account number on the cheque.

 

4. Can I pay my CSIOnet invoice by Interac e-transfer?

At this time, we do not accept Interac e-transfers.

 

5. Can I set up pre-authorized withdrawals from my account?

Pre-authorized withdrawals are not available at this time.

 

6. Can I call in to make a payment? 

No, CSIO does not accept payment information over the phone.

 

7. Which browsers can I use to pay my CSIOnet invoice online?

The browsers that let you experience QuickBooks Payments at their best are Google Chrome, Safari and Firefox. If you are having difficulty viewing or using the online payment function, please try using one of the browsers listed.

 

8. How do I cancel this invoice?

To cancel a CSIOnet mailbox that is no longer needed, please send an email to helpdesk@csio.com clearly indicating the CSIOnet ID for the account to be cancelled and the effective date of cancellation.

The account cancellation process takes a maximum of three (3) business days and you will be notified once the account has been cancelled.

 

9. What program does CSIO use to send invoices?

CSIO uses Quickbooks Online to generate and send CSIOnet invoices. You will receive an email from Quickbooks Online to view and pay your invoice. When you click the Review and Pay button, you will be taken to a secure payment page.

If you have any questions about the invoice, please contact billing@csio.com.