Video Section - Webinars

Webinars

Webinar: Artificial Intelligence - Engaging Your Customers Through AI

Artificial Intelligence has been on the top of IT leaders’ minds for the past few years. Machine learning has the potential to completely change the way we work, and to help us to deepen our relationships with our customers. This broker webinar examines the basics of AI, case studies, how it applies to the insurance industry and questions raised by AI. 

Panelists:

Charles Finley, Global Director of Marketing & Communications at IBI Group and former VP, Marketing & Communications at MaRS Discovery District

Stephen O’Brien, Director and Senior Practice Lead, Intelligent Systems, and AI technology stream lead, IBI Group

Lindsay Ellerby, Senior Design Director, Normative Design and Lead and Founder, Design+AI Meetup

TSX Webinar: Customer Experience Journey

Speaker Ron Berg, Executive Director of the Agents Council for Technology (‘ACT’), presents the omnipresent Customer Experience – What CX is, the technology ‘touchpoints’ consumers and customers expect in their broker interactions, and how brokers can extend their ease of doing business through technology interfaces. This webinar also cover an interactive ACT ‘CX planning website’, which also helps brokers understand and address the touchpoint improvements.

TSX Webinar: User Experience (UX) Design Best Practices

User experience (UX) can be defined as the totality of the experience a user has when interacting with a digital product – it can be their impressions and feelings, whether they’re successful, whether they feel like coming back again.

eSignatures & Call Recording for Brokers

eSignatures & Call Recording for Brokers

Password Management Tips for Brokers

Attendees will learn:

  • Password management tips
  • Information from expert panelist Steve Borza, President, Bluink Ltd.
  • Resources for password management
Trends 2017: Why Brokers Must Unleash their Digital Tools

Your customers are changing the rules, and brokers with traditional business models can’t sit still as they aim to retain a hold on their customer base. New competitors like Lemonade are blazing new ground with artificial intelligence, shrinking legacy business processes to mere seconds.

How to Protect your Brokerage from Social Engineering Tactics

Social engineering, also known as “human hacking”, takes advantage of common human behaviour to trick employees into downloading malicious code onto company computers or divulging sensitive information. Featuring panelist from Chubb.

Digital Marketing & Social Media for Brokers (May 2017)

Brokers Adam Mitchell (Mitchell & Whale) and Steve Manville (A-WIN) discuss best practices around digital marketing for brokerages.

TSX Webinar - Social Engineering

Social engineering, also known as “human hacking”, takes advantage of common human behaviour to trick employees into downloading malicious code onto company computers or divulging sensitive information.

TSX Webinar - Increasing Your Online Presence with SEO

Learn how Search Engine Optimization (SEO), mobile, social media and Google Analytics can be used collectively to enhance your brokerage’s online presence and customer experience. Featuring panelist Jeff Roy, President & CEO, Excalibur Insurance.

TSX Webinar - Ransomware 101 for Brokers

In this webinar, common questions regarding ransomware will be answered. For example: How does a ransomware infection happen, exactly? How can brokerages avoid being compromised by ransomware in the first place?

TSX Webinar - eSignatures - Benefits & Implementation for Brokers

In this webinar, attendees will learn about the legal requirements of eSignatures in Canada, the benefits of eSignatures as compared to paper, and identify best practices for high consumer adoption.

TSX Webinar - Cybersecurity: How to protect yourself and your company

Featuring a special guest cybersecurity expert from Grant Thornton LLP, learn how to improve your data security and learn some of the best practices for implementing a robust security strategy in your organization.

Access the presentation slides here.

Webinar: Digital Marketing & Social Media for Brokers

CSIO facilitates this webinar for IBAA on “Digital Marketing & Social Media for Brokers”. Featuring Alberta brokers Steve Manville and Cam Dyck.

Access the presentation slides here.

TSX Webinar - Security 101 For Brokers

This webinar will look at best practices/techniques brokers can implement to increase security within their brokerage.

Webinar: How To Protect Emails With Transport Layer Security

Grant Patten, Communications Specialist at CSIO presents to IBANS on “How to Protect Emails with Transport Layer Security”.

TSX Webinar - Measure Your Website Using Google Analytics

Measure your Website using Google Analytics

TSX Webinar - Increasing Your Online Presence

Learn how Search Engine Optimization (SEO), mobile, social media and Google Analytics can be used collectively to enhance your brokerage’s online presence and customer experience.

Webinar - Implementing An Effective Information Security Program: Safeguarding Network Data And Email With TLS

For more information on Transport Layer Security (TLS), visit the TLS section on the CSIO website: csio.com/transport-layer-security-tls