Video Section - Webinars
Watch this webinar featuring Jeremy MacBean, PhD. from IT Weapons, a Division of Konica Minolta, on what Canadian businesses have been doing to successfully continue to operate during these challenging times. Jeremy discusses discusses how IT investment will change and issues surrounding remote work, including bandwith, video conferencing security and covid-19 frauds.
Watch this video to hear from INNOTECH Advisory Committee members about why they think the initiative is important and how it can resolve common pain points through industry collaboration.
Watch this recorded webinar to hear from Monica Hanna, CSIO’s Business Solutions Lead, and Stephanie Wei, CSIO’s Industry Relations and Education Manager as they discuss:
- The data from CSIO’s recent survey of over 1,000 brokers, insurers and vendors
- How the insurance industry technology priorities are evolving
- What CSIO’s role is in that transformation
Watch this video to see how CSIO’s My Proof of Insurance eDelivery solution works and and learn how to create a digital experience for your customers! This solution enables brokers to send customers digital policy documents for personal and commercial lines, as well as proof of auto insurance (eSlips).
Did you know that during a 6 minute customer service call, 75% of that time is devoted to CSRs doing manual research, with valued customer interaction at 25%?
Watch this recorded webinar to hear Joseph D'Souza, CEO and Founder of ProNavigator discuss how artificial intelligence can enable you to be better, faster and more responsive to your customers. AI, chatbots and automated, self-service technologies can help free your team from routine support requests so they can focus on more complex tasks that serve your customers.
Watch this recorded webinar and listen to Naheed Somji, Senior Specialist of Social Media at Economical Insurance, as he presents data from Economical’s recent Pulse Check survey. Additionally, Naheed discusses his top five tips to brokers and insurance professionals on how they can get started with social media.
Watch this webinar recording to hear digital marketing experts Jeff McCann and Margo Lyons from Apollo Exchange as they discuss the trends and best practices for effectively promoting your insurance business in the digital space.
In this webinar, you’ll learn:
- What a digital presence does for your brokerage
- First steps to getting your brokerage digitally active and online
- Current digital trends in insurance
- What marketing in insurance might look like in the future
Jeff McCann, Co-founder and CEO, Apollo Exchange
Margo Lyons, Head of Broker Engagement, Apollo Exchange
eSignatures are a critical tool for brokers who want to reduce costs, improve efficiency, minimize E&O exposure, and strengthen the customer experience. Watch this webinar to hear veteran insurance broker John MacLeod and Signority CEO Jane He discuss the benefits of eSignatures as well as the legal requirements in Canada, benefits of eSignatures as compared to paper and how to identify best practices for high consumer adoption.
John Pino, Vice President East Operations & Industry Relations at MacLeod Lorway Insurance
Jane He, CEO, Signority
Moustapha Hassan, Business Development Manager, Signority
Artificial Intelligence has been on the top of IT leaders’ minds for the past few years. Machine learning has the potential to completely change the way we work, and to help us to deepen our relationships with our customers. This broker webinar examines the basics of AI, case studies, how it applies to the insurance industry and questions raised by AI.
Charles Finley, Global Director of Marketing & Communications at IBI Group and former VP, Marketing & Communications at MaRS Discovery District
Stephen O’Brien, Director and Senior Practice Lead, Intelligent Systems, and AI technology stream lead, IBI Group
Lindsay Ellerby, Senior Design Director, Normative Design and Lead and Founder, Design+AI Meetup
Speaker Ron Berg, Executive Director of the Agents Council for Technology (‘ACT’), presents the omnipresent Customer Experience – What CX is, the technology ‘touchpoints’ consumers and customers expect in their broker interactions, and how brokers can extend their ease of doing business through technology interfaces. This webinar also cover an interactive ACT ‘CX planning website’, which also helps brokers understand and address the touchpoint improvements.
User experience (UX) can be defined as the totality of the experience a user has when interacting with a digital product – it can be their impressions and feelings, whether they’re successful, whether they feel like coming back again.
eSignatures & Call Recording for Brokers
Attendees will learn:
- Password management tips
- Information from expert panelist Steve Borza, President, Bluink Ltd.
- Resources for password management
Your customers are changing the rules, and brokers with traditional business models can’t sit still as they aim to retain a hold on their customer base. New competitors like Lemonade are blazing new ground with artificial intelligence, shrinking legacy business processes to mere seconds.
Social engineering, also known as “human hacking”, takes advantage of common human behaviour to trick employees into downloading malicious code onto company computers or divulging sensitive information. Featuring panelist from Chubb.
Brokers Adam Mitchell (Mitchell & Whale) and Steve Manville (A-WIN) discuss best practices around digital marketing for brokerages.
Social engineering, also known as “human hacking”, takes advantage of common human behaviour to trick employees into downloading malicious code onto company computers or divulging sensitive information.
Learn how Search Engine Optimization (SEO), mobile, social media and Google Analytics can be used collectively to enhance your brokerage’s online presence and customer experience. Featuring panelist Jeff Roy, President & CEO, Excalibur Insurance.
In this webinar, common questions regarding ransomware will be answered. For example: How does a ransomware infection happen, exactly? How can brokerages avoid being compromised by ransomware in the first place?
In this webinar, attendees will learn about the legal requirements of eSignatures in Canada, the benefits of eSignatures as compared to paper, and identify best practices for high consumer adoption.
Featuring a special guest cybersecurity expert from Grant Thornton LLP, learn how to improve your data security and learn some of the best practices for implementing a robust security strategy in your organization.
Access the presentation slides here.
This webinar will look at best practices/techniques brokers can implement to increase security within their brokerage.
Grant Patten, Communications Specialist at CSIO presents to IBANS on “How to Protect Emails with Transport Layer Security”.
Measure your Website using Google Analytics
Learn how Search Engine Optimization (SEO), mobile, social media and Google Analytics can be used collectively to enhance your brokerage’s online presence and customer experience.
For more information on Transport Layer Security (TLS), visit the TLS section on the CSIO website: csio.com/transport-layer-security-tls