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CSIOnet – Frequently Asked Questions (FAQ)

CSIOnetAt CSIO, we realize how important it is for your business to have an EDI mail network service that is functioning efficiently at all times and we will work diligently to answer your questions and concerns as quickly as possible.

If you cannot find an explanation of your problem below, please contact the CSIO Help Desk at 1-800-463-2746 or by email at helpdesk@csio.com

Registration/Cancellation

How do I sign up for a CSIOnet mailbox to perform downloads?

How long does the setup process take?

What is the cost?

How do I find my account information?

I no longer need my CSIOnet mailbox. How do I cancel it?

Technical

I cannot connect to CSIOnet to perform downloads. What do I do now?

I did not receive the downloads that I’ve been expecting. What is the problem?

Can CSIO re-send policies through CSIOnet?

Billing Inquiries

Why did I receive an invoice from CSIO?

How often will I be invoiced for CSIOnet?

How do I change or update my billing information?

How do I pay my CSIOnet invoice?

Can I pay my CSIOnet invoice through online banking?

Can I set up pre-authorized withdrawals from my account?

How do I cancel this invoice?

How do I sign up for a CSIOnet mailbox to perform downloads?

To sign up for a CSIOnet mailbox, please complete the CSIOnet Connection Registration Form.

How long does the setup process take?

CSIO requires 1 business day to process CSIOnet account requests. You will receive your account information by email once the account has been created. A CSIOnet invoice will be sent to you shortly.

What is the cost?

The cost of CSIOnet is as follows:

  • Annual fee per CSIOnet mailbox: $203.40/year plus tax

How do I find my account information?

The CSIOnet account information is sent to all of our CSIOnet members upon registration. If you are unable to locate it, please use the CSIOnet Account Lookup tool.

I no longer need my CSIOnet mailbox. How do I cancel it?

To cancel a CSIOnet mailbox that is no longer needed, please send an email to helpdesk@csio.com clearly indicating the CSIOnet ID for the account to be cancelled and the effective date of cancellation.

The account cancellation process takes a maximum of three (3) business days and you will be notified once the account has been cancelled.

I cannot connect to CSIOnet to perform downloads. What do I do now?

Validate your CSIOnet credentials by visiting Secure Access VPN and logging in with your mailbox ID and password. If login is successful, contact your BMS vendor for further assistance. If unsuccessful, contact the CSIO Helpdesk.

I did not receive the downloads that I’ve been expecting. What is the problem?

Test your connection to CSIOnet by following the steps above. If your login is successful, please the CSIO Helpdesk and we would be happy to check your mailbox for you.

If you are connecting successfully and are expecting downloads that have not arrived, please contact your carrier(s) and request that the data be re-sent.

Can CSIO re-send data and eDocs through CSIOnet?

No. Please contact your carrier to re-send the data and eDocs.

Why did I receive an invoice from CSIO?

Your company subscribes to CSIOnet (a fast, secure network that enables electronic transmission of insurance policy data and eDocs). The invoice you received is for the annual renewal of your CSIOnet account. 

The cost of CSIOnet is as follows:

  • Annual fee per CSIOnet mailbox: $203.40/year plus tax

How often will I be invoiced for CSIOnet?

The invoice is for one (1) full year of service, beginning June 1st of each year and ending May 31st of the following year. New accounts will receive pro-rated invoices from their first full month of service.

How do I change or update my billing information?

Contact billing@csio.com with any changes you wish to make.

How do I pay my CSIOnet invoice?

There are two methods in which you can pay your CSIOnet account…

Payment Options:

  1. Online Banking

    You may pay your invoice via online banking through BMO, CIBC, Desjardins, RBC, Scotiabank or TD.

  2. Credit Card

    You may pay your account online by visiting our billing page.

Can I pay my CSIOnet invoice through online banking?

Yes. As of January 18, 2016, you can pay your CSIOnet invoice via online banking. To add CSIO as a payee to your online banking account:

  1. Log in to your online banking account
  2. Select Pay Bills (or the equivalent)
  3. Select Add/Edit Payees (or the equivalent)
  4. In the payee search field, type “CSIO” or “Centre for Study of…”
  5. Select CENTRE FOR STUDY OF INSURANCE OPERATIONS
  6. Enter the account number found on your CSIOnet invoice (e.g., BE0258A)
  7. Add CSIO as a new payee

Can I set up pre-authorized withdrawals from my account?

Pre-authorized withdrawals are not available at this time. CSIO does not keep any credit card or payment information on file.

How do I cancel this invoice?

To cancel a CSIOnet mailbox that is no longer needed, please send an email to helpdesk@csio.com clearly indicating the CSIOnet ID for the account to be cancelled and the effective date of cancellation.

The account cancellation process takes a maximum of three (3) business days and you will be notified once the account has been cancelled.

CSIOnet – Frequently Asked Questions (FAQ) | Centre for Study of Insurance Operations

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