Frequently Asked Questions


Are there any costs or fees?
The CSIO eLearning program is developed as a free benefit to our members. There are no costs associated with the program. In order to access the eLearning program, you will just need to log into with your account and password. If you do not have a account, you can set one up here.

How much commitment will this be?
Each course is comprised of several video modules and quizzes. Each course should take approximately one hour to complete. You may pause your learning at any time and your progress will be tracked for your next visit. 
Our Spotlight on Industry Leaders series is designed to be watched in one sitting. These courses are made up of one-hour video recordings of our most popular webinars, followed by a quiz on the presentation content. As these courses are made up of a single module, you need to complete your viewing in one session in order to to save your progress. 

What will I get out of this program?
CSIO is providing these eLearning courses to support our members in developing critical digital skills and knowledge they need to apply to their roles in the broker channel. Taking these courses demonstrates your commitment to enhancing your digital skill set and adds value to your brokerage. When you complete a course, you will receive a certificate that you can submit for CE credits in specific provinces.



 What are the courses about?
Courses are available in three streams: Digital Marketing, Cybersecurity and Insurance Innovation.

How do I complete a course?

Each course is made up of a series of videos. Participants need to watch all videos from start to finish. Each video contains at least one “Test Your Knowledge” question to test you on what you have just learned.

At the end of the course is a brief quiz: participants must attain a passing grade of at least 60% to complete the course. If you do not pass the quiz on the first attempt, you can try the quiz again as many times as you wish without retaking the course. You can also choose to go back and replay any videos to refresh your memory. Once you’ve successfully passed the quiz, you will enter your first and last name and the system will generate your completion certificate to submit to your provincial body. You will need to choose to download the province of your residence. If your province is not listed, you can choose to download a certificate of completion that doesn’t state any particular province.

Who developed the content?
Industry leaders and subject matter experts.
For several years, CSIO has hosted well-attended webinars, bringing in expert guest speakers to educate our members on digital skills and technology trends. We’ve been able to continue to translate the same experience to our eLearning courses, which are offered on-demand at your convenience.

How often do you update the content?

We know technology changes quickly so to ensure course content is always relevant, we will review and update courses every year. Information that is no longer applicable will be removed and replaced with fresh content.

Can I do these courses collaboratively with my colleagues?

The CSIO eLearning courses are designed to be taken individually. Each participant needs to log in using their own credentials. Each course includes interactive quizzes that cannot be submitted as a group.



Which provinces accredit CSIO courses?
CSIO webinars and courses are accredited in Alberta, Manitoba, Saskatchewan and Ontario. In Ontario, the category for each course is decided by RIBO on a case by case basis. Once in the eLearning platform, select the course to view the course description to see what type of RIBO credit you will receive.

How soon will I get a CE certificate?

As soon as you’ve successfully passed the course quiz, you will enter your first and last name and the system will generate your completion certificate to submit to your provincial regulatory body. The certificate is available instantly.



How do I log on?

Simply log on to the website and navigate to Click on the <Access the eLearning Courses> button to access the eLearning courses. If you do not have a account, you can set one up here.

How do I navigate the course?
The intro to each course provides instructions for navigating the course.

How often do you add new courses?

CSIO is continuously assessing the educational needs of our members relating to digital skills and technology. We will be adding new courses on a regular basis. To stay updated on new courses, make sure you sign up for a at



Who do I contact if I’m having technical difficulties?

If you’re having any difficulties accessing or completing a course, please email us at or call us at 1-800-463-2746.

What are the technical requirements to accessing the courses?

An Internet connection is required to access the courses.

While the eLearning platform can be accessed using the latest versions of most common browsers, the recommended browser is Google Chrome. We do not recommend Internet explorer. The courses are fully responsive and can be viewed on any mobile device. We also recommend you view the course in full screen mode, to avoid missing any content near the bottom of the screen.

Can I log on from multiple devices?

Yes, you can choose to start a course on one device (such as your work computer) and continue from home, on a personal device, including tablets and smartphones. You will just need to log in to with your username and password. 
Spotlight on Industry Leaders videos do not have this capability, as each of these courses are comprised of a single video.



What is a CSIO Digital Broker?

Broker members who take 6 or more eLearning courses are recognized as CSIO Digital Brokers, demonstrating their commitment to continuous learning, digital best practices and insurance innovation. On attaining this recognition, CSIO Digital Brokers receive a certificate and logo that they can use. They will also be listed on our website.

How do I become a CSIO Digital Broker?

CSIO Digital Brokers are identified at the beginning of each month. After completing six or more courses, you will be contacted by CSIO at the beginning of the following month.