CSIO News

November 17, 2020
As we prepare for 2021, we’d love to hear your thoughts on CSIO and the value we provide for our members. The CSIO member survey gives you the opportunity to provide important feedback that we will use to help shape our strategic direction. The survey takes about 5-10 minutes to complete and is open until Friday December 4.
October 30, 2020
The Covid-19 pandemic may be the defining event of this generation, broadly impacting the world economy as well as global physical and mental health. According to Aviva’s recent Covid-19 Consumer Behaviours Insights Study, 2020 also has seen significant shifts in the behaviour of Canadian insurance customers compared to previous years.
October 22, 2020
CSIO is pleased to announce the launch of the INNOTECH API Security Working Group. The kickoff session was held on October 21, with participants from six carriers, as well as representation from IBAC.
October 20, 2020
CSIO is pleased to announce that The Wawanesa Mutual Insurance Company has obtained CSIO Certification for Commercial Lines (CL) eDocs. This certification program enables insurers and vendors to verify their implementation of eDocs according to CSIO Standards, ensuring the seamless exchange of eDocs between insurers and brokers.
October 19, 2020
Since the launch of the CSIO Commercial Lines Working Group in 2018, the industry has seen a series of advances in CL Data Standards, including recently finalizing a standard set of questions for underwriting small retail business submissions. With recent articles in Canadian Underwriter and BC Broker Magazine, the industry is taking note of the many benefits CL Data Standards provide to insurers and brokers in order to help them deliver superior customer service.
September 24, 2020
CSIO is pleased to congratulate the first cohort of CSIO Digital Brokers. These 32 CSIO members demonstrate a commitment to continuous learning, innovation and digital best practices. The new CSIO Digital Broker certification recognizes brokers who have completed six CSIO eLearning courses.
September 17, 2020
CSIO is pleased to announce that its Board of Directors have green-lighted three digital solutions proposed by the INNOTECH Advisory Committee and Working Groups. During the September 15 meeting, the Board of Directors were presented with three business cases for proposed solutions that were collaboratively researched by Committee and Working Group members.
July 29, 2020
“Insurers’ digital agendas need to accommodate new market conditions, consumer behaviours, and partner opportunities and expectations with the focus on being prepared for the future rather than trying to predict it,” said John Elliott, CIO and SVP at RSA Canada, during a July 28 CSIO webinar on ‘Pivoting a Digital Roadmap in the New Normal.’

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