CSIO Awards eDocs Certification to Two Insurers, Improving their Standards Certification Ratings

(Toronto – August 26, 2025) CSIO is pleased to announce that Max Insurance and The Commonwell Mutual Insurance Group (The Commonwell) have achieved CSIO’s eDocs Certification for enhanced data connectivity with brokers.

Both insurers were awarded eDocs Certification by demonstrating that all of their eDocs contain the updated codes and descriptions when sent to Broker Management Systems (BMS). Additionally, all BMS vendors have implemented the updated eDocs Standards, enabling brokers to receive clearly-labelled eDocs in their BMS once deployed to production. As a result, brokers will instantly recognize the contents of each eDoc they receive, helping them accomplish customer-related tasks more efficiently.

By earning eDocs Certification, The Commonwell has elevated its Standards Certification Rating to Platinum for personal lines, the highest Rating, and Gold for commercial lines. Additionally, Max Insurance has improved its Rating to Gold for personal lines.

“We are committed to making insurance easier through Data Standards, and in doing so, we’re thrilled to receive CSIO’s eDocs Certification and Platinum Standards Certification Rating for personal lines,” said Tim Shauf, President and Chief Executive Officer of The Commonwell Mutual Insurance Group. “This achievement exemplifies our support for brokers in continuously providing expert advice and the optimal insurance coverage to customers.”

“The latest eDocs Standard is a significant benefit for Max’s broker partners as it helps free up more time to focus on customers – their number one priority,” said Steve Manville, Chief Executive Officer of Max Insurance. “Obtaining CSIO’s eDocs Certification and a Gold Standards Certification Rating reaffirms our dedication to advancing broker productivity and ensuring customers’ peace of mind when they need us most.”

Visit csio.com to learn more about eDocs Certification and view our list of Certified members. You can also check out the Standards Certification Rating of every insurer and BMS vendor here.

About Centre for Study of Insurance Operations (CSIO)

CSIO is Canada’s industry technology association of property and casualty insurers, vendors and over 43,000 brokers. CSIO is committed to driving innovative solutions that enable the best insurance experience in Canada by overseeing the development, implementation, and maintenance of technology Standards and solutions, such as CSIOnet, eDocs, and My Proof of Insurance. The CSIO XML Standard is licensed to CSIO by ACORD (Association for Cooperative Operations Research and Development). For more information, visit csio.com.

For further information, please contact:

Igor Rakic | Senior Communications Manager
110 Yonge Street, Suite 500 | Toronto, ON M5C 1T4
(647) 446-0649 | 1 (800) 463-2746 x2300
irakic@csio.com | www.csio.com

About Max Insurance

Max Insurance is based out of Kitchener, Ontario and we offer insurance in British Columbia, Alberta, Saskatchewan, Manitoba and Ontario.

About The Commonwell Mutual Insurance Group

Established January 1, 2014, The Commonwell is a merger of three longstanding mutual insurance companies built on more than a century of hands-on commitment to the local communities it serves. Since its founding in 2014, The Commonwell Mutual Insurance Group operates on the same historical premise as its three legacy companies – maintaining a focus on local presence and service that builds strong long-term relationships to benefit the greater community.