Definity Financial Corporation Achieves Two CSIO Certifications for Enhanced Broker Efficiency

(Toronto – May 21, 2025) CSIO is pleased to announce that Definity Financial Corporation (Definity) has achieved CSIO’s eDocs and Compliance Certifications, demonstrating their commitment to further enhancing efficiency for the broker channel.

Definity obtained eDocs Certification by confirming that they have deployed the updated eDocs Standards into production and can send the updated codes and descriptions to Broker Management Systems (BMS). Furthermore, all BMS vendors have programmed the updated eDocs codes and descriptions, ensuring that Definity’s brokers will receive the latest eDocs Standards in their BMS. Concise eDocs descriptions remove the need for brokers to open every eDoc to determine its contents, resulting in significant time savings.

By earning CSIO’s Compliance Certification, Definity has attested that they have eliminated all Z-Codes (non-standard coverage codes) from their data exchange services with brokers. When insurers eliminate Z-Codes and only use CSIO Standard codes, brokers benefit from accurate data and an improved customer experience.

“Achieving eDocs and Compliance Certifications reflects our commitment to helping brokers deliver exceptional service by simplifying their processes,” said Tatjana Lalkovic, Senior Vice President and Chief Technology Officer, Definity Financial Corporation. “Definity is proud to continue working with CSIO to benefit both brokers and customers with clearly defined Standards.”

“Definity’s accomplishments illustrate the effectiveness of collaboration to support industry Data Standards and improve efficiency in the P&C broker channel,” said Kathryn Sinclair, Interim President, CSIO. “We are pleased to see the significant progress in advancing Data Standards for enhanced connectivity between insurers and brokers.”

Several CSIO members are working towards completing their eDocs and Compliance Certifications. Insurers can download CSIO’s eDocs Business Requirements and Certification Document to apply for eDocs Certification. They can also email certifications@csio.com to learn more about becoming Compliance Certified.

About Centre for Study of Insurance Operations (CSIO)

CSIO is Canada’s industry technology association of property and casualty insurers, vendors and over 43,000 brokers. CSIO is committed to driving innovative solutions that enable the best insurance experience in Canada by overseeing the development, implementation, and maintenance of technology Standards and solutions, such as CSIOnet, eDocs, and My Proof of Insurance. The CSIO XML Standard is licensed to CSIO by ACORD (Association for Cooperative Operations Research and Development). For more information, visit csio.com.

For further information, please contact:

Igor Rakic | Senior Communications Manager
110 Yonge Street, Suite 500 | Toronto, ON M5C 1T4
(647) 446-0649 | 1 (800) 463-2746 x2300
irakic@csio.com | www.csio.com

About Definity Financial Corporation

Definity Financial Corporation (“Definity”, which includes its subsidiaries where the context so requires) is one of the leading property and casualty insurers in Canada, with over $4.5 billion in gross written premiums for the 12 months ended March 31, 2025 and approximately $3.4 billion in equity attributable to common shareholders as at March 31, 2025.