User experience (UX) can be defined as the totality of the experience a user has when interacting with a digital product – it can be their impressions and feelings, whether they’re successful, whether they feel like coming back again.
eSignatures & Call Recording for Brokers
Part 1: Chatbots are computer programs designed to simulate natural conversation with human users, and innovative companies in the insurance industry are using them more and more to improve customer service.
Part 2: After defining your Minimum Viable Chatbot, you should then consider these steps…
Correction: mark 1:15 of this video mentions Smooch as the “bot builder platform” but, in fact, ProNavigator is the bot builder platform used by Excalibur Insurance, Cheep Insurance and isure. Smooch provides chat software which ProNavigator integrates with.
XML Standards Training Session
Attendees will learn:
- Password management tips
- Information from expert panelist Steve Borza, President, Bluink Ltd.
- Resources for password management
The CSIO XML and EDI standards allow a seamless data exchange between broker management systems and insurance companies, resulting in efficient workflow and lower costs across the property & casualty insurance industry.
Your customers are changing the rules, and brokers with traditional business models can’t sit still as they aim to retain a hold on their customer base. New competitors like Lemonade are blazing new ground with artificial intelligence, shrinking legacy business processes to mere seconds.
Social engineering, also known as “human hacking”, takes advantage of common human behaviour to trick employees into downloading malicious code onto company computers or divulging sensitive information. Featuring panelist from Chubb.
CSIO interviewed Andrew Shareski, Insurance Broker, Costen Insurance about various subjects relevant to the Canadian P&C industry and broker channel.