Just email helpdesk@csio.com. Please include your CSIOnet ID and the date you’d like the cancellation to take effect.
It takes up to three business days to cancel the account. We’ll send you a confirmation once it’s cancelled.
You can pay your invoice electronically. When you get your CSIOnet invoice, click the “Review and pay” button to make your payment.
There are two electronic payment options.
1. Online Banking
- To add CSIO as a payee to your online banking account:
- Log in to your online banking account
- Select Pay Bills (or the equivalent)
- Select Add/Edit Payees (or the equivalent)
- In the payee search field, type “CSIO” or “Centre for Study of…”
- Select CENTRE FOR STUDY OF INSURANCE OPERATIONS
- Enter the account number found on your CSIOnet invoice (e.g., BE0258A)
- Add CSIO as a new payee
2. Credit Card
- You can use Visa, MasterCard, Discover or Apple Pay.
The invoice is for a full year, beginning June 1 of each year and ending May 31 of the following year.
New accounts will receive pro-rated invoices from their first full month of service.
CSIO does not store copies of the data or policy information, so we cannot re-send.
Please contact your insurer to re-send missing data or eDocs.
To sign up for a CSIOnet mailbox, please complete the CSIOnet request form
Start by checking your CSIOnet credentials. Visit CSIO’s Secure Access VPN and log in with your mailbox ID and password.
If you can log in, contact your BMS vendor for further assistance.
If you cannot log in, please email us at helpdesk@csio.com.
As of June 2021, the cost is $262.50 per month, plus tax, for each mailbox.
You will need access to the CSIO Standard to integrate CSIOnet with your system. Members will be provided implementation guides to get started.
You don’t need specialized knowledge to set it up.
You simply request a mailbox from CSIO and your BMS vendor will help you set up.
Complete six or more CSIO courses, then download your certificate from your Dashboard.