Setting the Stage for 2021: Adopting the New Normal Webinar

No one could have predicted how 2020 would fundamentally change the way insurance brokers operate and service their customers. What has changed and what hasn’t? Join Tracey Medeiros, SVP, Canadian Operations and Claims, Gallagher Canada; Gina McFetridge, President of Archway Insurance; and Tom Hickey, President of Wedgwood Insurance and Chief Operating Officer of The Magnes Group, as they talk about how the pandemic affected their operations, planning and future roadmap.

In this webinar, you will learn about:

•    how national and local brokers planned to staff their offices, how they planned to reopen their offices, and how Wave 2 has impacted their strategy
•    what processes they’ve implemented to support a remote workforce
•    how they pivoted their digital strategy
•    what digital tools they’ve adopted and how these resources will help them into the future

Register Now

This webinar is accredited in Manitoba and Saskatchewan and is pending accreditation in Alberta and Ontario.

Interested in more opportunities to learn? 
Join us for future CSIO webinars on a variety of topics that will help you to expand your digital toolbox. Check out our calendar of events on for a full schedule of CSIO webinars! If you’re interested in free, on-demand, accredited learning, register for our eLearning courses at  

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Thursday, November 26, 2020 - 2:00pm
Thursday, November 26, 2020 - 3:00pm
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